An enquiry is missed
A customer calls while the workshop is busy or sends an enquiry outside opening hours.
Built for independent garages & MOT centres
Turn missed garage enquiries into booked work.
Cedarwick helps your garage respond when the phone cannot be answered, capture the right details and make every follow-up easier.
Fast first responseUseful job detailsYour team stays in control
Enquiry recovery
Incoming callMissed while busy
Instant responseDetails captured
Garage teamReady to follow up
Enquiry protected
The problem
Busy workshop.
Silent opportunity.
When the ramp is full and the phone keeps ringing, even a good garage can lose work simply because nobody could answer in time.
01Customers often call the next garage on the list
02Callbacks get delayed or lost in a busy day
03There is no clear view of what still needs a reply
How it works
A simple recovery route.
Designed around the reality of a working garage—not another complicated system for the team to manage.
They get an instant reply
A professional acknowledgement lets them know the garage has received their enquiry.
Key details are captured
The system collects contact, vehicle and job details so your team has useful context.
Your team takes over
The enquiry is routed to the right person, with a clear reminder and follow-up trail.
What you get
The useful parts, connected.
One joined-up workflow for capturing and progressing enquiries, configured around the way your garage already works.
01Missed-call response workflow
02Web enquiry capture
03Useful vehicle and job details
04Team notifications
05Follow-up reminders
06Simple enquiry tracker
East Sussex pilot
Help shape a system garages will actually use.
Cedarwick is speaking with independent garages before finalising the service. If missed enquiries are a problem for your team, a short, no-pressure conversation will help establish whether the pilot is a good fit.
Start a conversation ↗No sales pitch. No commitment.
Questions
Straight answers.
Does this replace our reception or service team?+
No. It supports the team by handling the first response and collecting useful details when nobody can answer straight away.
Will it fit our existing process?+
That is the goal. The pilot starts with a short conversation about how you currently handle calls, web enquiries and bookings, then the workflow is shaped around your garage.
What does the customer receive?+
A short, garage-branded response that acknowledges the enquiry and asks only for the information your team needs to take the next step.
How much does it cost?+
Pilot pricing is agreed after a quick fit check. There is no commitment during the initial validation conversation.